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  1. The customer shall pay the car rental fare as per the applicable rates and payment schedules mentioned on the website of Cheap n best travel india at the time of booking. The customer shall also pay parking charges, toll-charges, service tax, state tax and any other fee or levy presently payable or imposed hereinafter under applicable law/s for availing the car rental services
  2. The customer agrees and acknowledge that no refund shall be provided if the cancellation information is received after the reporting time of the cab. If cancellation request is received before 96 hours of the scheduled pickup, convenience charge 25% of the total amount or full token money would be deducted from the amount which has been booked for travel as preauthorization or advance. The cancellation can be done over the phone but not later than 48 hour of the scheduled pickup All cancellation to be made against the booking ID or booking confirmation mail provided at the time of booking the cab.
  3. The Customer agrees to pay complete payment before starting tour. if vehicle is hired on km basis so basic lumbsumb amount to be paid as per said by company "cheap n best travel india".
  4. The Customer agrees and acknowledges that the use of the services offered by Cheap n best travel india is at the sole risk of the Customer. Cheap n best travel india disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness of the services offered by Cheap n best travel india. The liability of Cheap n best travel india is excluded to the fullest extent permitted by law.
  5. a. the service shall meet Customer requirements; b.the service shall be uninterrupted, timely, secure, or error-free.
  6. Cheap n best travel india shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of car rental service offered by Cheap n best travel india or due to the failure of Cheap n best travel india to provide services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Cheap n best travel india or any person or any organization involved in the above mentioned systems.
  7. Without prejudice to the above, Cheap n best travel india shall not be liable for any direct or indirect loss or damage which may be suffered by the Customer as a result of any failure on the part of Cheap n best travel india to provide a taxi to the Customer within any stipulated time even if Cheap n best travel india has agreed to provide the taxi, or even if the Customer has apprised Cheap n best travel india of the possibility of any such loss or damage which would result if the taxi is not provided at all or is not provided within the stipulated time to the Customer
  8. Upon the demand of Cheap n best travel india, the Customer shall indemnify Cheap n best travel india from/ and against/ and in respect of any/ or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Cheap n best travel india may incur or sustain directly or indirectly from/ or by any reason of/ or in relation to the use or purposed use of the Services provided by Cheap n best travel india.
  9. Cheap n best travel india is hereby authorized to use the location based information provided by any of the telecommunication companies regarding the use of mobile phone by the Customer for making a taxi booking. However, the location based information will be used only to facilitate and improve the probability of locating a taxi for the Customer
  10. Cheap n best travel india shall be entitled to disclose the particulars of the Customer/s in possession of Carzonrent to all companies controlled by Cheap n best travel india or any of its authorized chauffeurs or any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by Cheap n best travel india, in its absolute discretion.
  11. Cheap n best travel india shall be entitled to terminate any booking at any time without giving any reason or prior notice to the Customer.
  12. Cheap n best travel india encourages all its customers to take full responsibility of their luggage/belongings. In case of any loss, from the taxi during the journey, Cheap n best travel india shall endeavour to locate the lost luggage/belongings on a "best-effort" basis but Cheap n best travel india shall not be held responsible for such loss or damage
  13. If the Customer leaves any luggage/belongings/goods in the taxi or has any complaint in respect of the services or the use of the taxi, the Customer shall make a complaint in writing to Cheap n best travel india within 24 hours from such usage
  14. In case of any dispute arising between the Customer and Cheap n best travel india, the dispute shall be referred to an Arbitrator, appointed by Cheap n best travel india in its sole discretion. The Arbitrator so appointed by Cheap n best travel india shall act in conformity with the Arbitration and Conciliation Act, 1996. The award so passed by the Arbitrator shall be binding upon the Customer as well as Cheap n best travel india. The courts of Delhi, India shall have the sole and exclusive jurisdiction in respect of any matters which may be instituted before any court of law, arising from the use of the services offered by Cheap n best travel india.
  15. Cheap n best travel india shall be entitled to add, vary or amend any or all of these terms and conditions at any time at its sole discretion and the Customer shall be bound by such addition, variation or amendment incorporated/made in these terms and conditions with effect from the date set forth by Cheap n best travel india. The terms and conditions shall be available on Cheap n best travel india's website namely www.cheapnbesttravel.com.
  16. Cheap n best travel india shall be entitled to record all the calls made to the call centre/s of Cheap n best travel india for quality and training purposes.
  17. Vehicles registered with Cheap n best travel india may be continuously tracked by Cheap n best travel india using GPS for security reasons or for reasons deemed fit and proper by Cheap n best travel india.
  18. By logging on the Account Access service on Cheap n best travel india's websites, the User/customer hereby authorizes Cheap n best travel india and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information. While registering, the User will choose a password and the user is responsible for maintaining the confidentiality of the password and the account. The User is fully responsible for all the activities that may take place whilst using their password or account. It is the duty of the User to notify Cheap n best travel india immediately in writing of any unauthorized use of their password or account or any other breach of security. Cheap n best travel india will not be liable for any loss that may be incurred by the User as a result of unauthorized use of customer's password or account, either with or without his/her knowledge. The User shall not use anyone else's password at any time.
  19. The User shall request Cheap n best travel india for any refund/s against the unutilized or 'no show' cab booking for any reasons within 24 hours from the hour of departure. Any applicable refunds would accordingly be processed as per the defined policies of Cheap n best travel india. No refund would be payable for any requests made after the expiry of 24 hours as mentioned above and all unclaimed amounts for such unutilized or 'no show' booking shall be deemed to have been forfeited.
  20. Cheap n best travel india may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, via EMAIL or by voice call on the contact number given by the User at the time of booking; Cheap n best travel india may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Cheap n best travel india is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify Cheap n best travel india against all types of losses and damages incurred by Cheap n best travel india due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against Cheap n best travel india with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.
  21. The User warrants that the User shall abide by all such additional procedures and guidelines, as modified from time to time, with respect to the use of Cheap n best travel india's services. The User further warrants that the User shall comply with all the applicable laws and regulations regarding the services provided by Cheap n best travel india.
  22. Unless explicitly provided by Cheap n best travel india, any specific service or deliverable, obtaining sufficient insurance coverage shall be the obligation/option of the User and Cheap n best travel india shall not accept any claim/s arising out of such contingencies.
  23. Insurance cover, if any provided as a part of the service/ product by Cheap n best travel india shall be based on the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claim/s or dispute/s which may arise out of such insurance cover. Cheap n best travel india shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.